Privacy Policy

Introduction

Saidso Inc. ("Saidso", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, company details)
• Customer interaction data (voice recordings, chat transcripts, intent data)
• Action logs and audit trails
• Usage data and analytics
• Payment and billing information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and execute authorized customer service actions
• Generate transcripts and maintain audit trails
• Communicate with you about service updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, access controls, regular security audits, and PII redaction by default. All actions are logged with immutable audit trails.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Audit logs are retained according to your plan's retention policy and applicable regulations.

Your Rights

You have the right to:

• Access and review your data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Export your audit logs and transcripts
• Opt out of non-essential communications

Third-Party Services

We may use third-party services for payment processing, infrastructure, and analytics. These providers are contractually bound to protect your data and use it only for specified purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]